General Terms & Conditions
- Prices are subject to change. Please check price on booking.
-All prices are in New Zealand dollars and include GST.
-The price advertised might not be the same price charged to the credit
card account due to exchange rate fluctuations. This means that because
we are based in New Zealand we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed.
-Each individual booking is allocated the required number of RailCruisers based on multiples of four seats being filled e.g. A booking of 8 people will be allocated 2 RailCruisers, a booking of 10 will be allocated 3 RailCruisers
-Group booking discounts are based on filling all four seats in a RailCruiser
-Railcruising.com reserves the right to cancel or amend any trip or booking for any reason and assumes no responsibility for any personal injury, loss or damage to personal equipment, delays or irregularities which may occur in the operation of this business for whatever reason.
-Online booking payments are processed immediately and are thereafter subject to our cancellations policy.
- Following a successful booking you will be emailed a confirmation email, if you do not receive an email within 24 hours please contact us to ensure your booking has been made.
Cancellation / Refunds policy
-Minimum 24 Hrs notice of cancellation to avoid cancellation fees (Fees set at 20% of the cost of the trip)
-Cancellation within 3 hours of the booked trip will incur 100% cancellation fee.
-No shows pay full price unless a sufficient reason can be given.
-Railcruising.com manages the hazards of road and rail transport. You must follow the instructions of the Railcruising staff at all times.
-Parents are responsible for their minors and must ensure that they follow the instructions of the Railcruising staff.
-It is your responsibility to advise us at the time of the booking of any medical condition or physical disability, which requires any special treatment or attention.
-The Operator reserves the right to decline your booking on the grounds that your safety could be compromised. No person presenting himself or herself for a trip in an apparently intoxicated state or under the influence of drugs will be permitted to participate nor will any refund be forthcoming.
-Tickets may be refundable at our discretion. We reserve the right to cancel or amend any trip or booking. To the extent permitted by law, all our liability for damage to your property, disruption to travel plans, or mental injury is excluded.
-These exclusions are subject to any rights or remedies you may have under the Consumer Guarantees Act 1993
Your privacy is important to us.
All information collected
through or in connection with this website is controlled, stored and
held by Railcruising.com or its web service provider(s) in accordance
with the Privacy Act 1993.
We may collect contact information about visitors to this website. This information may be used to:
- Process bookings, respond to questions or requests that have been submitted by you;
- Send you news and/or information about our activities and general promotional material which we believe may be useful to you;
- Monitor who is accessing this website or using the services offered on this website;
We will not distribute your personal information to any non-associated third parties.